SCHEDULE A TELEVISIT
CALL: 801-254-0309

Compatible Devices

Any device where you can receive an email or text message has a microphone, camera, speakers, and a good internet connection. Hard wired connections are best, but a smartphone, tablet, or laptop will work if the wireless signal is strong.

Times & Appointments

You must schedule the appointment to get placed on your provider’s schedule. It would be best if you connected to the link 10 minutes before the appointment to allow you time to answer any pre-visit questions and to overcome any connection challenges that might come up. 
Mon-Fri: 8:00am - 8:00pm
with a lunch break from 1:00pm to 2:00pm
Sat: 8:00am - 1:00pm
Sun: Closed

Charges

Because health insurers are so scattered in what they will pay for televisits, we charge a $60 fee when you call to schedule the appointment. We will bill your insurance carrier and apply the payment to your copay and deductible if you are insured. If your insurer pays for all or some of the televisit, you will receive a refund of whatever amount may be due to you, if any.

MobileCare – Convenient & Affordable Telehealth in Utah

Connect to your doctor with the convenience of home

Televisits are available to all of our established patients. We are accepting new patients at our clinics but cannot do a televisit for your first appointment. All you need to set up an appointment is your email and cell phone number on file with our office. The televisit link is sent in an email and a text message to your smartphone.

Things we can investigate on televisit:

1. Annual wellness visits
2. Refills of prior prescriptions
3. Stuffy & runny nose
4. Allergies
5. Sore throat
6. Eye infections
7. Cough

8. Painful urination
9. Lower back pain
10. Joint pain or strains
11. Minor skin problems
12. Health counseling that does not require biometrics, lab samples, or hands on care

Compatible Devices for Telehealth in Utah

Telehealth in Utah is designed to be convenient and accessible for everyone. At MobileCare, all you need is a device with a camera, microphone, and a strong internet connection. While hard-wired internet is always best, many patients successfully connect using their smartphone, tablet, or laptop with Wi-Fi or cellular data. This makes accessing care easy whether you are at home, at work, or traveling. Before your scheduled appointment, we recommend testing your device to ensure that your speakers and microphone work properly. Many patients also find that using headphones improves sound quality during their visit. The flexibility of Telehealth means you don’t need to commute, wait in a clinic lobby, or take extra time off work. As long as you can receive an email or text message, you can securely join your Telehealth Utah appointment from the comfort of your chosen environment.

Scheduling Times & Appointments with Telehealth Utah

To make Telehealth Utah services smooth and reliable, MobileCare offers flexible scheduling throughout the week. Appointments are available Monday through Friday, 8:00 AM to 8:00 PM, with a lunch break between 1:00 and 2:00 PM. Saturday appointments are also available from 8:00 AM to 1:00 PM, making it easy for busy families and working professionals to connect with their provider outside standard weekday hours. Sundays remain closed so our providers can recharge and prepare to serve patients effectively during the week. We encourage patients to log in to their Telehealth appointment at least 10 minutes early. This allows time to answer pre-visit questions, check internet stability, and troubleshoot any minor tech issues. By keeping these steps in mind, your visit can start on time and with minimal disruption. Telehealth Utah appointments are scheduled like in-person visits, ensuring you receive personalized care with the same attention to detail.

Charges & Insurance for Telehealth in Utah

Because insurance companies vary in what they cover for televisits, MobileCare simplifies the process by charging a flat $60 fee at the time of scheduling. This guarantees your appointment and ensures access to your provider without unnecessary billing delays. If you have insurance, MobileCare will submit the claim on your behalf. Any payments made by your insurer will be applied toward your copay or deductible, and if your coverage pays more than expected, you may receive a refund. This transparency helps patients avoid surprise medical bills and better understand the true cost of care. For those without insurance, Telehealth Utah remains an affordable way to connect with a provider without the overhead of an emergency room or urgent care visit. Patients value the predictability and fairness of this system, knowing their health is prioritized while financial stress is minimized.

The Benefits of Mobile Medical Care in Utah

MobileCare’s Telehealth Utah program brings healthcare directly to your home, office, or wherever you feel most comfortable. Established patients can schedule televisits for a variety of concerns, and new patients can begin their journey with an in-office appointment before transitioning to virtual care. All that’s required is a valid email and phone number, which are used to securely send you the Telehealth link. Patients enjoy not only the convenience of eliminating travel time, but also the reduced exposure to crowded waiting rooms during flu season or other times of illness. This is especially beneficial for families with young children, seniors, or individuals with chronic health conditions. Telehealth Utah empowers patients to take charge of their healthcare while receiving the same compassionate, professional care they would expect in person. It is a modern solution that fits seamlessly into today’s busy, tech-connected world.

Conditions & Concerns Addressed in Telehealth Utah Visits

Telehealth Utah is not just for emergencies—it’s an effective solution for a wide range of everyday health needs. MobileCare providers can evaluate and treat conditions such as allergies, coughs, sore throats, stuffy or runny noses, and eye infections. Patients with minor skin concerns, painful urination, or lower back pain can also benefit from televisits. Additionally, Telehealth is an excellent option for prescription refills, annual wellness visits, and follow-up care that does not require lab samples or in-person diagnostics. Counseling sessions and health education can also be conducted virtually, offering patients guidance without the stress of traveling to a clinic. While not every condition can be managed remotely, Telehealth Utah covers a broad spectrum of non-emergency medical needs, helping patients stay healthy and informed. When hands-on care is necessary, providers will guide you to the next appropriate step, ensuring continuity of care.

Why Telehealth Utah Is the Future of Patient Care

Telehealth Utah has quickly become a preferred method of care because it blends modern technology with patient-centered healthcare. The convenience, affordability, and accessibility make it an ideal choice for individuals and families looking to streamline their medical care. For employers and employees alike, it reduces the time lost from work while ensuring people still receive the treatment they need. For parents, it means easier access to pediatric consultations without the challenges of bringing children into a clinic. For seniors or those with mobility issues, it eliminates barriers to care by bringing healthcare to them. At MobileCare, we see Telehealth as more than a convenience—it’s a transformative way of delivering healthcare that strengthens the bond between patient and provider. With Telehealth Utah, you are not just receiving treatment; you are participating in a system that respects your time, budget, and overall well-being.

FAQ

Have questions? See the dropdown below

You will receive an email and a text message within five minutes of scheduling the visit. The message will have a link that you can follow that will connect you to a virtual waiting room until your provider connects on the other end. 

The link you used to connect will remain viable until your provider ends the televisit, or an hour goes by. You can select the link again to attempt to reconnect.

If you cancel the appointment on the same day you called to make the appointment, you will receive a full refund of the $60 fee. If you cancel the appointment on any other day, the $60 fee will be placed as a credit on your patient account, to be used against a future bill.

Your $60 televisit fee paid in advance will count as a credit against the office appointment.

Your provider will call you on your phone and try to help you that way, or we will reschedule the televisit to another time.

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